Ordering

Where can I purchase The Spoiled Mama products?

You’re in the right place! TheSpoiledMama.com is our premier online shop, and we ship everywhere from your auntie’s house to Timbuktu.

The Spoiled Mama is also available by third-party at Amazon.com and at select retailers.

Everyday $6.95 Shipping

We offer everyday $6.95 flat-rate ground shipping. Ordering $50 or more? We’ll automatically upgrade you to FREE ground shipping! Please note this great offer is within the contiguous U.S., and valid for online orders only.

Offers & Promotion Codes

We love offering exclusive promotions and giveaways for new & loyal customers. For the latest on discounts and special offers, join our mailing list & social media!

All promos and coupon codes are subject to availability and cannot be combined with other offers. They do not apply to previous purchases, and rules are subject to change at any time.

My free shipping offer isn’t being applied. What’s going on?

Orders within the contiguous United States are automatically upgraded to FREE ground shipping with orders $50+, and at times we may offer special shipping deals as well.

To receive your free shipping, please make sure:

1) Your total (before tax & discounts) reaches the order minimum;
2) Your shipping address is within the contiguous United States;
3) Your order has only one promo code applied per purchase.

If your order is still over $50 after the discount is applied, you ARE still qualified for FREE shipping. However, our system only allows one discount to be entered at a time. You will need to place your EXACT COUPON CODE in the message at checkout and we will apply it within 5-7 business days of shipment. If you fail to enter the code into the message, we will be unable to credit your account.

Why isn’t my promotion code working?

If you’re experiencing difficulties with a promo code, please review the code’s requirements for offer period and restrictions.

Some common issues may include:
1) An invalid or expired coupon code;
2) Coupon code was already used under your account/email address;
3) Some promos may be valid for specific products/collections only.

Please note promotions cannot be combined with other offers or applied to previous purchases. Only one promotion code may be used per order.

Free gift with purchase promos...what's that about?

Lucky you! We like to spoil our Mamas with complimentary gifts with purchase on special occasions. To redeem your gift, your purchase order must reach the minimum order amount before taxes. Every qualifying order placed during the promotional period will be eligible for one (1) free gift, while supplies last.

Some things to know:

- One gift per customer, while supplies last
- Customers cannot choose which free gift they receive, and gifts may vary by color & design
- To ensure you received your free gift, please check your order confirmation. It will appear as a $0.00 value.
- Your minimum order amount must be reach after coupons & discounts have been applied. If the minimum order amount is not reached, the free gift (that appears as a $0.00 value) will not appear in your confirmation email. 
- Gift wrap & postage fees are not included in your minimum order subtotal. 
- All free gifts are subject to availability, non-transferable and there are no cash alternatives.
- If the free gift is damaged upon delivery, we unfortunately cannot replace the item. 
- If you are requesting a refund for your order, this must include the return of your 'free gift with purchase,’ otherwise refund will be void. 
- Entrants agree to be bound by these rules.

Error messages

If you’ve received an error message while ordering, please contact us and include these helpful details: the error message that was received, and what happened before receiving this error. One of our friendly customer reps will be in contact right away!

Payment Options

We accept all credit cards, and Amazon payment.

Declined Payments

If you didn’t receive an order confirmation from us, don’t worry -- your card has not been charged. The transaction seen on your account is a temporary authorization hold that was created when you attempted to place your order, and should be automatically removed within a few business days.

However, if the transaction is still showing thereafter, please contact your bank to have the charge removed. If your bank needs us to confirm the declined charge, we’ll be happy to do so!

Order Confirmation

All orders will receive a confirmation email, followed by a tracking email once a shipping label is created for your package. Please review all confirmation emails for accuracy, and save them for your records.

Order Revisions & Cancellation

We generally cannot accept order changes or cancellations once an order has been submitted; however, we will do our very best to rectify the situation! If you have a question about your order, please contact us immediately.

How do I redeem my rewards?

Rewards are issued as discount codes that can be applied on the payment page during checkout (only one discount code per order).

HELP, I have more questions! Can someone help me?

Sure thing. Just shoot us a message, or call our toll-free customer service hotline at 877.657.7645 Monday-Friday from 8 a.m.-4 p.m. PST.

 

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