Shopping and Pregnancy Skincare FAQs

If you’re experiencing difficulties with a promo code, please review the code’s requirements for offer period and restrictions.

Some common issues may include:

1) Subscription orders are already discounted, so you cannot use another % off coupon code (you can use your rewards points!).
2) Coupon code was already used under your account/email address.
3) Some promos may be valid for specific products/collections only.
4) An invalid or expired coupon code.

Please note promotions cannot be combined with other offers or applied to previous purchases. Only one promotion code may be used per order.

Need to do a return?
No worries—we get it. We won’t take it personally (but might cry a little). All returns are subject to a 15% return processing fee.

Refunds & Store Credit

- Eligible within 30 days of delivery.
- Fee applies to all returns, plus shipping & any promotional discounts.

Unopened Items

- Outer seal intact? You will receive a refund minus the 15% return processing fee.

Opened Items (¾ full or more)

- Eligible for store credit or refund minus the 15% return processing fee.
- Bundles must be returned complete. If shrink-wrap is missing, we can issue store credit for items ¾ full or more.

Non-Returnable Items

-Less than ¾ full
- Partial gift sets/bundles
- Samples
- Twist-top pumps without shrink-wrap

3 Simple Steps:

1) Request an RMA # here via your email & order number
2) Ship items within 30 days. Wrap oils to prevent leaks.
3) We process your return—refunds or store credit issued minus a 15% return processing fee.

Our PAO(Period After Opening)is 6-9 months, depending on the product. Due to the organic nature and minimal use of preservatives in our products, we feel safe that our products have a shelf life of one year; however, the PAO time is less. We hope our moms will be using our products and returning for more before the period after opening becomes an issue.

Free Shipping

Orders $60+ within the contiguous U.S. automatically receive free ground shipping. To qualify:

1. Order total (before tax, after discounts) must meet $60 minimum.
   
2. Shipping address must be within the contiguous U.S.
   
3. Only one promo code may be used per order.
   

Yes, Mama, ALL our products are safe for breastfeeding moms; however, please follow the directions for each product. For example, our Fix that Sucker Nipstick is made with 100% toxin-free ingredients and lanolin-free, which means it’s safe for baby’s consumption. For other products, please avoid the nipple area where baby directly feeds.

Visit this link to sign in to your Spoiled Mama account, or find it at the top of any page on our site. Once logged in, you'll be able to view any past or processing orders, and track shipments. You can also view your VIP Rewards points, and redeem them towards future purchases

If you don't have a Spoiled Mama account, join in on the fun here...it's totally free!

Log in to your store account. Select the tab called "Redeem Points," and you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

For more info on our VIP Rewards program, visit this link.

Don’t fret, Mama! If you didn’t receive an order confirmation from us, your card has not been charged.

The transaction you see on your account is a temporary authorization hold that was created when you attempted to place your order and should be automatically removed within a few business days.

However, if the transaction is still showing thereafter, please contact your bank to have the charge removed. If your bank needs us to confirm the declined charge, we’ll be happy to do so!

Our packing fairies work so fast, that we normally cannot accept order cancellations or apply changes once an order has been submitted. However, we will do our very best to rectify the situation! If you have a question about your order, please contact us immediately with your order number.

Hawaii and Alaska: Orders shipped to Alaska and Hawaii generally take 3-7 days, although remote areas may take a bit longer. Surcharges may apply. Some items are considered oversized when shipped express or overnight. If your qualifying order is shipped express, you will be charged an additional fee for 2-Day Select.

APO/FPO/DPO & P.O. Boxes: We ship to P.O. boxes, military, and diplomatic addresses via USPS. Transit times vary based on location, and all orders will ship via USPS.

Orders are processed through our system within 1-2 business. Our warehouse is located in Fairfield, Calif., and depending on your location orders generally take 1-3 business days to arrive within the United States, depending on your location. Please refer to the map below for estimated USPS transit times. 

That’s a really difficult and personal question to answer, Mama. It’s like us asking how many burritos you plan to eat during your pregnancy. Like, it all depends, and the question itself is a little unfair, right? (Because, how dare you make me place a limit on my burrito consumption?)

Anyway. The answer is: it depends. It depends on how far along you are, whether you’re carrying multiples, experiencing targeted or all over weight gain, whether your skin feels sufficiently moisturized with a dollop of cream, or if you like to grease yourself up like a beautiful, juicy burrito.

We’re happy to expedite any order! You may upgrade your shipping method at checkout; however, please note upgraded shipping expedites travel time, not order processing time.

Choose from standard shipping, Priority, 3-Day Select, Second Day Air and Next Day Air*. All orders, regardless of shipping method, are subject to availability and credit card approval.

*Next Day Air & Second Day orders must be placed via phone with a customer service agent before 11 a.m. PST Monday-Friday, and is subject to product availability. Call our office from 10 a.m.- 4 p.m. PST Monday-Friday to place your order today!

Import duties, brokerage fees, taxes, and charges may be added to international orders outside the United States. Customs regulations vary from every country. To inquire about potential fees, please contact your country's customs office before placing your Spoiled Mama order.

Additional charges, if applicable, will be the buyer's responsibility. You may also contact The Spoiled Mama customer service for more details regarding quotes on duties and taxes.

Visit this link to set up a Spoiled Mama account, or find it at the top of any page on our site. Once set up, you'll be able to log all new orders and track shipments from here. You will also automatically be enrolled in our VIP Rewards program and earn5 points for every $1 you spend!

Visit this link to sign in to your Spoiled Mama account, or find it at the top of any page on our site. Once logged in, you'll be able to view any past or processing orders, and track shipments.

It happens to the best of us, Mama. But don't worry, we're here to help. Please reset your password.

Customers with store accounts are automatically enrolled. If you don't have one, create a store account to join today.

You can earn points for all sorts of activities, including your birthday, referring friends and making purchases. To see all the ways you can earn points click the *Earn Points* tab in the menu.

No. Go ahead and earn as many as you can!

Log in to your store account. Your point balance is on every page in the top bar.

Log in to your store account. Select the tab called "Redeem Points." Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Unfortunately, our platform does not support this. Each voucher must be used in one purchase.

Approved: These points can be redeemed for rewards immediately
Pending: These points are needed to be verified before you can redeem them. This typically applies to purchases and referrals
Canceled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled).

If you return an order or receive a refund, points will automatically be removed from your stash. But don't worry, you can earn them back with your next purchase!

Your pending points will become canceled and will be removed from your account.

You, or someone you referred, canceled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and provide your points.

Not directly. Please redeem your points for a voucher which can then be applied during checkout.

If you no longer wish to earn points, please contact us and ask to be removed. You will lose any points you have accrued.

Just contact us and we'll re-enroll you. Please note your point total will begin from zero again.

We'd love to hear from you. Please contact us!

We are 100% toxin-free, and proud of it! Before adding any ingredient into our products, we scour through scientific studies, consult with OBGYNs, and reference the US Food & Drug Administration (FDA) and international legislation to make sure YOU get the very best.

Our products are without: sulfates (SLS/SLES), parabens, synthetic fragrances, petroleum derivatives or mineral oil, phthalates, nanoparticles, triclosan, formaldehyde or formaldehyde carriers, TEA, PEG, DEA and animal testing or by-products.

Great question and we understand that our product prices range in the high end. We use only the finest ingredients we can find. Each product contains oils that are proven to help your skin.

For example, our Tummy Butter and Bump Gloss each contain significant amounts of Seabuckthorn oil that are known to help with growing/stretching skin. This oil alone is over $1,000 for a gallon. Another favored oil in our products is Tamanu oil. This oil is cold-pressed to make a greenish-yellow oil. It takes 100 kilograms of tamanu fruit, the amount that one tree produces annually, to yield just 5 kilograms of cold-pressed oil!

These are only 2 of the cold-pressed oils that we use in our products. We also practice responsible manufacturing, source ingredients ONLY from sustainable farmers and use recyclable packaging. Even our shipping peanuts are made from biodegradable potato starch, so we can help ensure a brighter future for generations to come.

In addition, our proprietary pregnancy skincare products are WITHOUT harsh preservatives, synthetic fragrances, phthalates, parabens, sulfates, and other icky toxins

I hope this helps give you insight as to why our products may cost more than Palmers or something else on the market. It similar to why organic veggies and fruit cost more, or why a bottle of wine can cost more than another.

Don’t worry Mama, we love our cuddly, furry friends as much as you do! We do not test on animals, nor do we have any animal byproducts in our formula.

We love samples as much as you do! We offer generous trial size samples of our products available for purchase in our online shop. You can select the sample size here or on the individual product pages.

*Please note samples are not eligible for refunds, exchanges and cannot be redeemed for cash.

Our handy usage icons are meant to guide Mamas through their maternity skin care journey. When you see these icons, it’s an assurance the product will be safe to use at that stage of motherhood.

• Pregnancy
• Postpartum
• Breastfeeding
• Baby

Please note this is just a general guide, as pregnancy affects all moms differently. If you have further questions, please consult with your OBGYN to confirm which product will work best for you!.

Congrats on your pregnancy! The truth is you’re never too early to begin taking care of your skin. Why? Because all skincare (even the ones containing unicorn tears) can’t give you magical results instantly. To jumpstart the complex process of adding elasticity to your skin, we recommend using our Bump Gloss Stretch Mark Oil and Tummy Butter for Stretch Marks as soon as you know you’re expecting.

That’s a really difficult and personal question to answer, Mama. It’s like us asking how many burritos you plan to eat during your pregnancy. Like, it all depends, and the question itself is a little unfair, right? (Because, how dare you make me place a limit on my burrito consumption?)

Anyway. The answer is: it depends. It depends on how far along you are, whether you’re carrying multiples, experiencing targeted or all over weight gain, whether your skin feels sufficiently moisturized with a dollop of cream, or if you like to grease yourself up like a beautiful, juicy burrito.

While some insist stretch marks are unavoidable, we truly believe you can do your darndest to help prevent and fade your new stretch marks. However, Mamas must be proactive and consistent with their skin care, fitness, diet, and hydration to give your body its best chance at bouncing back after birth.

Along with choosing the very best toxin-free stretch mark products, we encourage you to consult your OBGYN on a healthy weight gain plan, keeping active, and consuming a nutritious skin diet full of Omega-3’s and vitamins A, C and E.

Oh Mama, we feel your pain. If we had a time machine, we’d definitely go back to drop off some Tummy Butter under your pillow. However, stretch marks are very much like wounds or scars: the earlier you treat them, the better they’ll be.

In the case of stretch marks, new ones that are raised in texture and red/purple in color is prime time for treatment. However, once they’ve healed over into scar tissue (silvery white), it will be very hard for any topical solution to help -- especially gentle, toxin-free solutions like ours.

Yes, of course. Our products don’t discriminate. If you’ve got skin, you’re in!

The advantage of using our products is they feature safe, toxin-free ingredients without sacrificing quality or effectiveness. With gentle formulas, our products are great for anyone concerned with green beauty, ingredient safety, and sensitive skin.

Yes Mama, ALL our products are safe for breastfeeding moms; however, please follow the directions for each product. For example, our Fix that Sucker Nipstick is made with 100% toxin-free ingredients and lanolin-free, which means it’s safe for baby’s consumption. For other products, please avoid the nipple area where baby directly feeds.

Our PAO(Period After Opening)is 6-9 months, depending on the product. Due to the organic nature and minimal use of preservatives in our products, we feel safe that our products have a shelf life of one year; however, the PAO time is less. We hope our moms will be using our products and returning for more before the period after opening becomes an issue.

The little dots or flecks in the Nipstick come from the shea butter in our formula. When shea butter experiences a change in temperature, it’s texture may change, but its effectiveness remains the same. Rest assured when it comes into contact with skin, it will quickly melt upon contact.

This is common with most products that are organic, all-natural and do not contain harmful preservatives. Our Nipstick is safe for you and baby, and does not need to be rinsed off prior to nursing

Our serums are packaged in an innovative airless pump delivery system. With this revolutionary packaging, a diaphragm evacuates the product, ensuring 99.9% of the product will be used. This makes our packaging more "green" and sustainable with less waste.

Important: Do not open the bottle. By letting air in, you are interfering with the airless delivery and no product will pump out. Put the top back on and tap the bottom of the bottle on the back of your palm or flat surface 5-10 times. Now pump a few times slowly. Repeat the tap and pump process. You are trying to "burp" the air out by tapping.

Pumping too fast may cause air bubbles, so go slow. If after a few tries with no success, unwind a paperclip and place it in the small hole at the bottom of the bottle. Remember, do not open the bottle. Gently push the paperclip into the hole to force the air up and out of the bottle. Then slowly pump a few times. Notice the elevator-type action that will push up the product as it's pumped. This is why the pump is shorter than usual. It is not broken or damaged. Pump slowly, and enjoy!

You can contact us through our contact page! We will be happy to assist you.

We offer everyday $3.95 flat-rate ground shipping. Ordering $45 or more? We’ll automatically upgrade you to FREE ground shipping! Please note this great offer is within the contiguous U.S., and valid for online orders only.

We love offering exclusive promotions and giveaways for new & loyal customers. For the latest on discounts and special offers, join our mailing list & social media!

All promos and coupon codes are subject to availability and cannot be combined with other offers. They do not apply to previous purchases, and rules are subject to change at any time.

Orders within the contiguous United States are automatically upgraded to FREE ground shipping with orders $45+, and at times we may offer special shipping deals as well.

To receive your free shipping, please make sure:

1) Your total (before tax & discounts) reaches the order minimum;
2) Your shipping address is within the contiguous United States;
3) Your order has only one promo code applied per purchase.

If your order is still over $45 after the discount is applied, you ARE still qualified for FREE shipping. However, our system only allows one discount to be entered at a time. You will need to place your EXACT COUPON CODE in the message at checkout and we will apply it within 5-7 business days of shipment. If you fail to enter the code into the message, we will be unable to credit your account.

If you’re experiencing difficulties with a promo code, please review the code’s requirements for offer period and restrictions.

Some common issues may include:
1) An invalid or expired coupon code;
2) Coupon code was already used under your account/email address;
3) Some promos may be valid for specific products/collections only.

Please note promotions cannot be combined with other offers or applied to previous purchases. Only one promotion code may be used per order.

Lucky you! We like to spoil our Mamas with complimentary gifts with purchase on special occasions. To redeem your gift, your purchase order must reach the minimum order amount before taxes. Every qualifying order placed during the promotional period will be eligible for one (1) free gift, while supplies last.

Some things to know:

- One gift per customer, while supplies last
- Customers cannot choose which free gift they receive, and gifts may vary by color & design
- To ensure you received your free gift, please check your order confirmation. It will appear as a $0.00 value.
- Your minimum order amount must be reach after coupons & discounts have been applied. If the minimum order amount is not reached, the free gift (that appears as a $0.00 value) will not appear in your confirmation email. 
- Gift wrap & postage fees are not included in your minimum order subtotal. 
- All free gifts are subject to availability, non-transferable and there are no cash alternatives.
- If the free gift is damaged upon delivery, we unfortunately cannot replace the item. 
- If you are requesting a refund for your order, this must include the return of your 'free gift with purchase,’ otherwise refund will be void. 
- Entrants agree to be bound by these rules.

If you’ve received an error message while ordering, please contact us and include these helpful details: the error message that was received, and what happened before receiving this error. One of our friendly customer reps will be in contact right away!

We accept all credit cards, and Amazon payment.

If you didn’t receive an order confirmation from us, don’t worry -- your card has not been charged. The transaction seen on your account is a temporary authorization hold that was created when you attempted to place your order, and should be automatically removed within a few business days.

However, if the transaction is still showing thereafter, please contact your bank to have the charge removed. If your bank needs us to confirm the declined charge, we’ll be happy to do so!

All orders will receive a confirmation email, followed by a tracking email once a shipping label is created for your package. Please review all confirmation emails for accuracy, and save them for your records.

We generally cannot accept order changes or cancellations once an order has been submitted; however, we will do our very best to rectify the situation! If you have a question about your order, please contact us immediately.

Rewards are issued as discount codes that can be applied on the payment page during checkout (only one discount code per order).

Sure thing. Just shoot us a message  Monday-Friday from 10 a.m.-2 p.m. PST.

Our warehouse is located in Fairfield, Calif., and generally takes 2-5 days to arrive within the United States, depending on your location. Orders are processed within 24-48 business hours*. Please keep in mind that The Spoiled Mama is not responsible for shipments that are delayed (including but not limited to shipping carrier staff shortages, various and unexpected changes in weather, etc).
*excludes holidays & closure dates

We are happy to offer FREE SHIPPING* on all U.S. merchandise orders $50 and over (excluding taxes, promotional discounts, and VIP rewards). For shipments totaling less than $50, there’s a delivery charge of $2.95 for standard shipping.

Please note this applies to addresses within the contiguous U.S. and offered to online orders at www.thespoiledmama.com only. Oversized boxes may incur an additional shipping fee.

We offer First-Class, Priority, Ground shipping and Expedited services (3-Day Select, Second Day Air, and Next Day Air). Expedited shipping is subject to product availability and confirmation. Orders are processed with 24-48 business hours*. Please keep in mind that The Spoiled Mama is not responsible for shipments that are delayed (including but not limited to shipping carrier staff shortages, various and unexpected changes in weather, etc). *excludes holidays & closure dates (see dates below)

Once your package leaves our warehouse, it’s up to the mercy of the shipping gods. Depending on where it is, we may be able to request a reroute. Please note reroutes can cost up to $12.50, which is a direct charge from the angry shipping gods.

To reroute your package, contact us immediately with your name, order number, and new address information. To avoid rerouting fees, we strongly encourage customers to double-check their order information and confirmation email when placing orders.

Please contact us right away so we can change the address. We will do our best to change the address before it goes out but keep in mind that it is best to double check when entering your shipping address at checkout. 

Incorrect Address

If an address is deemed incorrect by the carrier, someone from our team will confirm your proper shipping address to ensure items are delivered to you properly. Once you confirm and your order is shipped out, if the order is still returned to us due to an incorrect address; we will refund you for the order minus cost of shipping and a 10% restocking fee. 

Triple check your address when placing an order and if you have any concerns about the address you entered, don't hesitate to reach out to us so we can fix it for you immediately. 

Orders within the U.S

If the address entered at checkout is deemed undeliverable and the item is returned to us, we will ship the item back to you. 

If your item was delivered to an address entered incorrectly and you aren't able to obtain your shipment, we are not responsible for shipping a replacement. Please double check the shipping address when placing an order so we can ensure your order arrives to you safe and sound. 

Refunds will not be issued if an item is returned back to us due to an incorrect or undeliverable address but we will re-ship the item to you once it arrives at our HQ. 

International Orders

If your item was delivered to an address entered incorrectly and you aren't able to obtain your shipment, we are not responsible for shipping a replacement. Please double check the shipping address when placing an order so we can ensure your order arrives to the correct address. If you need any assistance entering your address or are unsure if you entered it correctly, please reach out on our contact us page and we would be happy to help.

If an order is returned to us, we can re-ship the item to you but you will be responsible for the postage. We are not responsible for refunding your order if it was shipped to the incorrect address and was lost, stolen or returned.

Hawaii and Alaska: Orders shipped to Alaska and Hawaii generally take 1-3 days, although remote areas may take a bit longer. Surcharges may apply. Some items are considered oversized when shipped express or overnight. If your qualifying order is shipped express, you will be charged an additional fee for 2-Day Select.

APO/FPO/DPO & P.O. Boxes: We ship to P.O. boxes, military, and diplomatic addresses via USPS. Transit times vary based on location, and all orders will ship via USPS.

We’re happy to expedite any order! You may upgrade your shipping method at checkout; however, please note upgraded shipping expedites travel time, not order processing time. Order processing times are 24-48 hours.

Choose from First-Class, Priority, standard ground shipping, 3-Day Select, Second Day Air, and Next Day Air.* All orders, regardless of shipping method, are subject to availability and credit card approval.

*Next Day & Second Day Air orders must be placed via phone with a customer service agent before 9:30 a.m. PST Monday-Friday, and is subject to product availability. Call our office from 8 a.m.- 1 p.m. PST Monday-Friday to place your order today!

We guarantee that your order will leave our headquarters within the shipping timeframe you select (unless we have reached out to you regarding your address not being deliverable by our system). However, we cannot control unforeseen carrier delays due to weather conditions or other unexpected circumstances. Therefore, we do not issue refunds for the order or shipping costs in such situations.

All undelivered packages due to an incorrect name, apartment #, address, or not present/failure to claim, may be refunded*. Your refund will not include any delivery and return shipping fees that were incurred in sending your products out to you.

*If an address is deemed incorrect by the carrier, someone from our team will confirm your proper shipping address to ensure items are delivered to you properly. Once you confirm and your order is shipped out, if the order is still returned to us due to an incorrect address; we will refund you for the order minus cost of shipping and a 10% restocking fee. 

Sure thing. Just shoot us a message, or call our office Monday-Friday from 9 a.m.-2 p.m. PST.

Yes, we love spoiling Mamas all over the world! To receive your shipping estimate, enter the desired products to your cart and address at checkout.

We're proud to offer worldwide shipping through the United States Postal Service (USPS) and UPS. The availability of each service will be dependent on the shipping address entered at checkout.

USPS International Transit Times:

Priority Mail Express International: 3-5 Business Days
Priority Mail International: 6-10 Business Days
First Class Package International: 1-999 Business Days

UPS International Transit Times:

UPS Worldwide Express Plus: 1-3 Business Days (Delivery typically by 8:30 or 9:00 a.m.)
UPS Worldwide Express: 1-3 Business Days (Delivery by 10:30 a.m. or 12:00 noon)
UPS Worldwide Saver: 1-3 Business Days
UPS Worldwide Expedited: 2-5 Business Days
UPS Standard: Day definite by the date scheduled

Rates for each service will be calculated based on your location and package weight. To view the shipping rates for your order, please add your items to cart and enter your international address at checkout. All shipments are dispatched from our California, USA warehouse. 

Import duties, brokerage fees, taxes, and charges may be added to international orders outside the United States. Customs regulations vary from every country. To inquire about potential fees, please contact your country's customs office before placing your Spoiled Mama order.

Additional charges, if applicable, will be the buyer's responsibility. You may also contact The Spoiled Mama customer service for more details regarding quotes on duties and taxes.

We work hard, play hard. That’s why a couple times a year, our office & warehouse closes so we can play with our kids, call grandma, and get some housekeeping done.

Please note our holiday & shipping schedule:

Fri., December 23rd

Normal shipping day. Most orders placed before 3 pm EST will ship out the same day. UPS Next Day Air packages shipped today* will be delivered on Sat., Dec. 24th. All Next Day Air requests must be placed by phone. Please call our customer service number.

Sat., December 24, 2022, through Tues., January 3, 2022: CLOSED

Happy holidays! We will be closed through the Christmas and New Year holidays. Orders will continue shipping immediately Weds., Jan. 4. For urgent requests, please contact us for limited customer service.

Email and printable gift cards can be sent immediately, at any time. *Please note: All orders need to be completed before 12:30 p.m. EST to meet the below dates. Continental U.S. order delivery times only.

Shipping (Deadlines) | Ground/PriorityShipping* | Express/ThreeDay Select* | SecondDay Air* | NextDay Air**

HOLIDAY SHIPPING ||||||||||||||||| 12 / 17 / 22 |||||||||||||||||||||||||||| 12 / 18 / 22 |||||||||||||||||| 12 / 19 / 22 |||||||| 12 / 20 / 22|||||

Winter Week+New |||||||| Year RE-OPEN 1/4/23 ||||||||||| RE-OPEN 1/4/23 ||||| RE-OPEN 1/4/23 || RE-OPEN 1/4/23

12/24-1/3/2022

We get it—not everyone will love every product, even if we do. That is why we offer sample sizes of most of our products, so you can try something out for a fraction of the cost. We highly recommend getting a sample size of a product if you’re new to The Spoiled Mama. We also highly encourage you to do a skin test prior to ordering full-size products. 

1) Request a return merchandise authorization number (RMA #) by entering your email and order number here.

2) Ship your return within 30 days with an RMA #. All returns are subject to a 15% return processing fee. Unopened items with intact shrink-wrap will receive a refund minus the fee. Open or partially used items (¾ full) will receive store credit or a refund minus the fee.

3) Once we receive your package at our warehouse, we will notify you via email and promptly process your refund or issue your store credit.

You may return products within 30 days of delivery.

Unopened items with intact seals will receive a refund minus a return processing fee. Open or partially used items (¾ full or more) will receive store credit or a refund minus the processing fee. (If your product arrives damaged, contact customer service immediately.)

.....and we won’t take it personally, but can’t promise we won’t cry ourselves to sleep at night.

If your product is unopened and its outer seal (shrink wrap) is intact, you may be eligible for a money-back return within 30 days of delivery.

Opened Items (¾ full or more):

- If your product is open or partially used (¾ full), you will receive store credit or a refund minus a return processing fee.
- Bundles must be returned complete and shrink-wrapped; if the shrink-wrap isn’t intact, store credit is still available for items ¾ full or more.

• Items marked as final sale.
• Discontinued items.
• Partial return of gift sets/bundles*. 
• Sample sizes.
• Free gifts or promotional items with retail value.
• Products from orders you have not received.

Your return checklist:

• Receive an authorized RMA #
• Wrap all oil-based products in a sealed back to prevent leakage in shipment.
• Send back items within 30 days of receiving the package. Include the reason for return + authorized RMA # in your return package.
• Include a tracking number, as we cannot be responsible for lost, damaged or stolen items in transit.

Once received, returns may take up to 30 days to process. Once processed by our return specialist it may take 3-7 days depending on your banking institution to reflect your statement.

You are responsible for return shipping costs. Refunds will be the purchase price minus shipping and any promotional discounts, including free shipping.

Bundles must be returned complete with all products shrink-wrapped to receive a refund; if shrink-wrap isn’t intact, we can issue store credit for items ¾ full or more.

We offer samples of most products and encourage a skin test before ordering full sizes.

Refunds on subscription returns will be the purchase price minus shipping, restocking fee, and other charges. If you received free shipping with your original order or any other promotional discount, the value of those discounts will be deducted from the amount of your refund.