Returns & Exchanges
Need to do a return? You got it. We won’t take it personally, but can’t promise we won’t cry ourselves to sleep tonight.
We offer returns/store credit within 30 days of delivery date, with some restrictions applied. (Note: if your product arrives damaged, please contact customer service immediately.)
My item is UNOPENED, and in original condition:
- If your product is unopened with its outer seal (shrink-wrap) intact, you may be eligible for a money-back return. Please note return shipping & promotional discounts (including free shipping offers) will be deducted from your money-back return.
My item is OPEN, and at least ¾ full:
- If your product is open or partially used (¾ full), you may be eligible for a store credit to our online store. Store credits may be used towards other merchandise, or a gift certificate for a lucky friend!
Unfortunately we are unable to accept returns or offer store credit on products that are less than ¾ full, gift sets or bundled kits, or any twist-top pumps that come without shrinkwrap.
3 Easy Steps to Return:
1) Request a return merchandise authorization number (RMA #) by entering your email and order number.
2) Ship your approved return back to our warehouse within 30 days of the date it was received. In order to receive a full refund, the outer seal (shrink-wrap) must still be intact and have a (RMA) return authorization number. If open or partially used (¾ full), you may be eligible for a store credit to our online store.
3) Once we receive your package safely at our warehouse, we will notify you via email and promptly process your refund or issue your store credit.
The fine details: Please note you are responsible for return shipping costs. Refunds will be the purchase price, minus shipping and other charges. If you received free shipping with your original order or any other promotional discount, the value of those discounts will be deducted from the amount of your refund.
Your return checklist:
Got questions or comments?We’re here for you! Just send us a message, or call our toll-free customer service hotline Monday-Friday from 8 a.m.-4 p.m. PT: 877.657.7645.